EZ88 Terms & Conditions – A Complete Guide for Malaysian Members

1Acceptance of Terms of Use

This Terms & Conditions document ("Terms") governs your use of the ez88 entertainment platform, accessible at ez88.run. By registering an account, making a deposit, or using any game or service on the ez88 platform, you are deemed to have read, understood, and fully agreed to be bound by these Terms.

If you disagree with any part of these Terms, please stop using the ez88 platform immediately. Continued use following any amendment to these Terms constitutes your acceptance of the revised version.

These terms are to be read in conjunction with Privacy Policy and Responsible Gaming Policy ez88, all of which together form the entire agreement between you and the ez88 platform.

2Membership Eligibility

To register for and use the ez88 platform, you must meet all of the following eligibility criteria at all times:

• Be at least 18 years of age at the time of registration and throughout your use of the platform
• Is a mentally competent individual who is legally capable of entering into a binding agreement
• Not subject to any legal restriction that prohibits participation in online entertainment gambling activities
• Register under your own name — registering on behalf of another person or using a false identity is strictly prohibited
• Have never had an ez88 account previously closed or suspended due to a breach of Terms

Ez88 does not accept registrations or usage from individuals classified as "persons at risk of problem gambling" based on our internal assessment. Player protection programmes are available to anyone who needs them — refer to the Responsible Gaming section for more information.

3Registration & Account Management

Each individual is permitted only one active ez88 account at any time. If multiple accounts are detected under the same individual, all associated accounts will be suspended and all balances, bonuses, and reward points will be forfeited without compensation.

• All registration information provided must be accurate, complete, and kept up to date at all times
• You are solely responsible for maintaining the confidentiality of your account username and password
• All activity that occurs under your account is your responsibility — even if it was carried out by someone else using your login credentials
• Immediate notification to ez88 support is required if you suspect any unauthorised access to your account
• Transferring or selling your account to another party is strictly prohibited

Personal information stored in your account — including your name, phone number, and payment details — must match your real identity. Ez88 reserves the right to carry out identity verification checks before processing withdrawals that exceed the specified threshold.

4Deposits, Withdrawals & Payments

All financial transactions on ez88 are processed through supported Malaysian payment methods. ez88 accepts payments in Malaysian Ringgit (RM/MYR) only.

Payment methods supported by ez88 include: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX Online Banking (Maybank2u, CIMB Clicks, and other supported local banks). Ez88 does not accept any international payment methods or foreign currencies.

• Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account registered in the member's name
• Ez88 reserves the right to temporarily withhold withdrawals for security review or identity verification purposes in certain circumstances
• Any taxes, charges, or fees imposed by a bank or third-party payment provider are the sole responsibility of the member
• Ez88 does not charge any processing fees for standard deposits or withdrawals

5Bonuses, Promotions & VIP Programme

All bonuses and promotions offered by ez88 are subject to wagering requirements and validity periods specific to each promotion. Bonuses may not be withdrawn as cash until wagering requirements have been fully met.

• Welcome bonuses and other promotions are eligible for one claim per member, per household, and per IP address
• Bonus wagering requirements must be met within the validity period stated in the relevant promotion's terms — expired bonuses will be forfeited automatically
• Ez88 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice
• Promotion abuse — including the use of multiple accounts, opposing bets, and strategies designed to circumvent wagering requirements — may result in bonus forfeiture and further action taken against the account
• Ez88 VIP programme reward points are calculated based on total wagering amount, not net winnings, and are credited at the rate defined for each membership tier

The ez88 VIP Rewards Programme is governed by additional terms available on the VIP Rewards. VIP tiers, rebate rates, and membership benefits are subject to periodic review and may change with notice given to affected members.

6Game Rules & Bet Settlement

All games on the ez88 platform use a Random Number Generator (RNG) that has been independently audited and certified by an accredited third-party body. Game outcomes are final and cannot be disputed solely on the grounds of dissatisfaction.

• Bets that have been confirmed and processed by the ez88 system cannot be cancelled or amended
• Should a technical disruption occur during an active game, ez88 will settle the bet based on the last data recorded by our servers
• Ez88 reserves the right to void bets and refund stakes in situations where a significant technical malfunction has affected a game
• Winnings generated through exploitation of software bugs or technical vulnerabilities will not be honoured and will be fully forfeited
• For live dealer games, the outcome announced by the dealer is final — subject to video recording review if a valid dispute has been filed

The minimum and maximum bet limits for each table and game are displayed within the respective game interface. It is the member's responsibility to review these limits before joining any round or game session.

7Prohibited Member Conduct

To maintain a fair and safe environment for all ez88 members, the following actions are strictly prohibited and may result in immediate account suspension or closure:

• Owning, using, or attempting to use multiple ez88 accounts simultaneously or consecutively
• Using any software, bots, scripts, or automated tools to interact with the ez88 platform
• Colluding with other members to manipulate game outcomes or exploit the betting system
• Money laundering or financing of illegal activities through the ez88 platform
• Making or threatening to make an unsubstantiated chargeback claim through your bank or payment provider
• Harassing, threatening, or behaving in an offensive manner toward ez88 support staff or other members
• Sharing account credentials or allowing another person to use your account

8Account Suspension & Closure

You may close your ez88 account at any time by contacting our support team. Account closure requests will be processed within 48 hours, and any valid balance will be transferred to you via your registered payment method.

Ez88 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Confirmed breach of any section of these Terms
• Detection of fraudulent activity, money laundering, or attempts to manipulate the system
• Failure to fulfil an identity verification request within the specified timeframe
• Directions from relevant authorities or as required for legal compliance
• Account inactive for more than 180 consecutive days with no login activity

In cases where an account is closed due to a breach of Terms, ez88 reserves the right to forfeit any outstanding bonus balances and reward points. Verified real-money balances (excluding bonuses) may be returned at ez88's sole discretion, subject to the outcome of an internal investigation.

9Privacy & Data Protection

Ez88 is fully committed to protecting member privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, processing, and storage of your personal data is governed by Privacy Policy ez88, all of which form part of these Terms.

• Your personal data is collected solely for the purposes stated in the ez88 Privacy Policy
• Ez88 does not sell, rent, or disclose your personal data to third parties without your consent, except as required by law
• You have the right to access, amend, or request the deletion of your personal data at any time by contacting ez88 support
• All data is encrypted with 256-bit SSL encryption during transmission and stored on servers secured to industry safety standards

10Liability Limits & Disclaimer

The ez88 platform is provided on an "as-is" basis. Ez88 makes no guarantee that the platform will be free from technical issues, errors, or interruptions at all times. Ez88 will make every reasonable effort to ensure maximum platform availability but cannot guarantee 100% uptime.

• Ez88 is not liable for any losses arising from unsatisfactory game outcomes — all games carry financial risk, which is borne solely by the member
• Ez88 is not liable for any indirect, consequential, or special damages arising from the use of the platform
• Ez88's total maximum liability to any member under any circumstance shall not exceed the net deposit amount made by that member in the 30 days prior to the event giving rise to the claim
• Ez88 is not liable for any service disruptions caused by factors beyond our control, including internet outages, member device issues, or natural disasters

11Responsible Gaming

Ez88 is fully committed to responsible gaming practices and the wellbeing of all members. We provide a range of tools and resources to help members manage their playing habits:

• Daily, weekly, or monthly deposit limits that can be set within your account settings
• Configurable loss limits to protect you from losing more than the threshold you set
• Voluntary break options ranging from 24 hours to 6 months — accounts cannot be accessed during the break period
• Permanent self-exclusion options for those who feel they need longer-term support
• Links to professional help resources for gambling-related issues are available on the platform

If you or someone you know is struggling with a gambling problem, please call the Putrajaya Counselling & Crisis Hotline at 1800-18-MIND (1800-18-6463) or visit our Responsible Gaming us. Ez88 takes our social responsibility as an entertainment provider seriously.

12Amendments to Terms & Governing Law

Ez88 reserves the right to amend, update, or replace any part of these Terms at any time. Members will be notified of material changes via their registered email or in-platform notification at least 7 days before the changes take effect.

• Continued use of the ez88 platform after any amended Terms take effect constitutes acceptance of those amendments
• If you disagree with any amendments, you may close your account before the effective date without penalty
• These terms are governed by and construed in accordance with the laws of Malaysia
• Any dispute arising from these Terms or the use of the ez88 platform shall first be resolved through voluntary negotiation before any formal legal proceedings are initiated

Should any provision of these Terms be found invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be removed or amended only to the extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.

For any enquiries regarding these Terms & Conditions, please contact the ez88 support team via email at support@ez88.run or through the in-platform live chat, which operates 24 hours a day, 7 days a week.